CPL Rostering Team prioritises the delivery of consistent and customer-centred rostering services across Queensland. Our Rostering Manager enables the team to drive efficiency and effectiveness using best practice. A leader within our People, Learning and Culture team, the CPL Rostering Manager leads the design, development and execution of rostering practices across CPL.The responsibilities include:providing expert advice and direction to all stakeholders on the use of the rostering system to ensuring best practice rostering methodology and procedurespartnering with the Talent Manager to undertake the appropriate workforce planning of support worker positionsanalysing and providing regular KPI reporting to maximise effectiveness to the business and our customersenabling your stakeholders to implement and drive changes in operational activities to ensure optimal rostering activities and procedures across all servicesensuring consistent application of rostering procedures and practices and the encouragement of a continuous improvement culture in the business performance of the teamTo be successful you'll be:accomplished in building and nurturing close relationships in a rostering or planning centre (or similar) that operates in a high volume, 24/7, customer service driven environmentsuccessful in the management of rostering resources and activities across multiple sites to ensure best practice rostering practices deliver great customer outcomes within budgetconfident and experienced in growing teams and fostering positive team culture and environmenta strong people manager with demonstrated experience in utilising dynamic rostering solutionschange resilient and proactive in supporting others through changea capable decision maker and commercially focused in your delivery of quality services within budgetconfident and proactive in driving continued collaboration with CPL leaders for continuous improvement of rostering practices and proceduresknowledgeable in high level rostering with an operational understanding of the Carelink systemCPL as an employer: CPL - Choice Passion Life is a non-profit organisation providing services for people with physical disabilities so they can lead the lives they choose.CPL's Values of client focus, respect, inclusion, integrity, excellence and courage underpin a Vision of an inclusive society for all people. We promote a friendly atmosphere with a supportive team culture that offers career development and training opportunities.CPL's generous and flexible salary packaging options are on offer, along with a fun and unique environment to embrace and drive change. Working for CPL allows for work/life balance.PD AUD Australia - QLD Brisbane CBD & Inner Suburbs