Want to make a difference to the lives of people with disabilities? Join CPL – Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day.The ICT Service Delivery Lead is the customer service face for the ICT Service Desk and Infrastructure team at CPL.  This role is pivotal to our purpose for providing exceptional customer service to our staff and clients.  The position is responsible for ensuring the timely and efficient delivery of quality technical solutions and support services across CPL. Key to your success will be the ability to deliver the highest level of customer service.Responsibilities include:Lead and mentor a small team of dedicated Service Desk and Infrastructure staffManage, resolve, escalate – first, second and third level ICT support requestsProvide technical support for software, hardware, communications and networking equipmentImage and deploy new ICT assets to staffAssist with management reportingContribute to projectsSelection Criteria:Experience with Microsoft environment (Windows 7/8/10, MS Office, print, hardware, AD/Exchange/O365, file servers, etc)Experience leading technical teams with a strong focus on customer serviceCurrent industry certifications; MCP and ITIL (desired)Great customer service, communication and interpersonal skills are a must!Ability to work within an environment where systems are undergoing continual changeCommitment to making a difference and continuous improvementValid and current C class driving licenceBenefits:Full-time, permanent role with flexibility between 8am and 5pmCompetitive salary and salary packaging optionsBrisbane CBD location – 5 minutes from Central StationJoin a not-for-profit; make a difference to people’s livesHigh growth sector – career opportunityMicrosoft and Salesforce applications - plenty of long term opportunity for development and projectsApplications to close by Thursday 20th February 2020, unless filled prior..thanks Position Description AUD Australia - QLD Brisbane CBD & Inner Suburbs Brisbane City 4000