Want to make a difference to the lives of people with disabilities? Join CPL – Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day.Due to growth, as our new Service Facilitator your role will be to facilitate and administer the provision of high quality in-home services to clients with various disabilities, in line with the individual’s service plan and our organisational strategy.This is a dynamic role where you will be working with clients and staff in the community and in their homes, coaching and mentoring staff and working collaboratively across teams to ensure the best possible customer service level is achieved. Responsibilities include:Ensure the provision of high quality services and supports to clients in implementing, managing and maintaining their individual client NDIS plans.Daily management of rosters to ensure accuracy and to provide for timely claims for payment under the NDIS systemSupervision, coaching and mentoring of direct support staffEnsure effective communication and coordination between services, staff and stakeholders providing support to a client.As required assist clients in managing their finances in accordance with CPL policies and procedures and where applicable Public Trustee guidelines.Live the CPL Way – Understand the person, give great service, work together and find better ways!Be part of an ongoing on-call rosterHave a good underpinning knowledge of Positive Behaviour Support and Restrictive Practice LegislationSelection criteria includes:Experience in a similar role within the disability sectorPro-active, energetic approach to a dynamic ever changing environment!Commitment and drive for the highest level of customer serviceExperience and skill in team supervision – leading people to achieveHighly effective interpersonal and communication skillsBe solution focusedAble to work autonomously and collaboratively within teamsWell-developed administrative and financial management skillsCurrent 'C' class driver's licenseCurrent First Aid and CPR.Competency with Microsoft Office and computer systemsPlease review the attached position description for more detail.Benefits:Salary + packaging optionsLaptop and mobile phoneEmployee benefits programDynamic, collaborative team environmentValues based culture – client focused.Join a leading not-for-profit organisation and grow your careerApplications to close by Monday 25th November, if not filled prior, thanks!Position description 70000 AUD Australia - QLD Toowoomba & Darling Downs Toowoomba

Service Facilitator | Community Support

  • Permanent, full-time role based in Toowoomba
  • Drive new programs, build innovative services
  • Grow your career with a leading not-for-profit organisation

Want to make a difference to the lives of people with disabilities? Join CPL – Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day.

Due to growth, as our new Service Facilitator your role will be to facilitate and administer the provision of high quality in-home services to clients with various disabilities, in line with the individual’s service plan and our organisational strategy.

This is a dynamic role where you will be working with clients and staff in the community and in their homes, coaching and mentoring staff and working collaboratively across teams to ensure the best possible customer service level is achieved.

 

Responsibilities include:

  • Ensure the provision of high quality services and supports to clients in implementing, managing and maintaining their individual client NDIS plans.
  • Daily management of rosters to ensure accuracy and to provide for timely claims for payment under the NDIS system
  • Supervision, coaching and mentoring of direct support staff
  • Ensure effective communication and coordination between services, staff and stakeholders providing support to a client.
  • As required assist clients in managing their finances in accordance with CPL policies and procedures and where applicable Public Trustee guidelines.
  • Live the CPL Way – Understand the person, give great service, work together and find better ways!
  • Be part of an ongoing on-call roster
  • Have a good underpinning knowledge of Positive Behaviour Support and Restrictive Practice Legislation

Selection criteria includes:

  • Experience in a similar role within the disability sector
  • Pro-active, energetic approach to a dynamic ever changing environment!
  • Commitment and drive for the highest level of customer service
  • Experience and skill in team supervision – leading people to achieve
  • Highly effective interpersonal and communication skills
  • Be solution focused
  • Able to work autonomously and collaboratively within teams
  • Well-developed administrative and financial management skills
  • Current 'C' class driver's license
  • Current First Aid and CPR.
  • Competency with Microsoft Office and computer systems

Please review the attached position description for more detail.

Benefits:

  • Salary + packaging options
  • Laptop and mobile phone
  • Employee benefits program
  • Dynamic, collaborative team environment
  • Values based culture – client focused.
  • Join a leading not-for-profit organisation and grow your career

Applications to close by Monday 25th November, if not filled prior, thanks!

To apply, please submit your CV and a cover letter. For a confidential discussion, please contact Paul Cooper on 07 3358 8074, quoting Ref No. 857610.