Want to make a difference to the lives of people with disabilities? Join CPL – Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day.As a Service Facilitator your role will be to facilitate and administer the provision of high quality in-home and community access supports services to clients with various disabilities, in line with the individual’s service plan and our organisational strategy.This is a dynamic role where you will be working with clients in the community and in their homes, coaching and mentoring staff and working collaboratively across teams to ensure the best possible customer service level is achieved. With the NDIS rolled out in Ipswich it’s an exciting time to grow your career!Responsibilities include:Ensure the provision of high quality services and supports to clients in implementing, managing and maintaining their individual client NDIS plans.Daily management of rosters to ensure accuracy and to provide for timely claims for payment under the NDIS systemSupervision, coaching and mentoring of direct care staffEnsure effective communication and coordination between services, staff and stakeholders providing support to a client.As required, assist clients in managing their finances in accordance with CPL policies and procedures and where applicable Public Trustee guidelines.Live the CPL Way – Understand the person, give great service, work together and find better ways!Be part of an ongoing On Call rosterHave a good underpinning knowledge of Positive Behaviour Support and Restrictive Practice LegislationSelection criteria includes:Experience in a similar role within the disability sectorCommitment and drive for the highest level of customer servicePro-active, energetic approach to a dynamic every changing environment!Experience and skill in team supervision – leading people to achieveHighly effective interpersonal and communication skillsBe solution focusedAble to work autonomously and collaboratively within teamsWell-developed administrative and financial management skillsCurrent 'C' class driver's license.Current First Aid and CPR.Competency with Microsoft Office and computer systemsBenefits:Salary + packaging optionsUse of pool car during work hoursLaptop and mobile phoneEmployee benefits programDynamic, collaborative team environmentValues base culture – client focused.Join a leading not-for-profit organisation and grow your careerApplications to close by Friday 7th February 2020, unless filled prior thanks!Position Description 75000 AUD Australia - QLD Brisbane Western Suburbs & Ipswich Ipswich 4305