Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day.As our new Service Facilitator your role will be to facilitate and administer the provision of high quality in-home, community and supported living services to clients with various disabilities, in line with the individual’s service plan and our organisational strategy.This is a dynamic role where you will be working with clients and staff in the community and in their homes, coaching and mentoring staff and working collaboratively across teams to ensure the best possible customer service level is achieved in Townsville.Responsibilities include:Ensure the provision of high quality services and supports to clients in implementing, managing and maintaining their individual client NDIS plans.Daily management of rosters to ensure accuracy and to provide for timely claims for payment under the NDIS systemSupervision, coaching and mentoring of direct care staffEnsure effective communication and coordination between services, staff and stakeholders providing support to a client.As required assist clients in managing their finances in accordance with CPL policies and procedures and where applicable Public Trustee guidelines.Live the CPL Way – Understand the person, give great service, work together and find better ways!Be part of an ongoing On Call rosterHave a good underpinning knowledge of Positive Behaviour Support and Restrictive Practice LegislationSelection criteria includes:Experience in a similar role within the disability sectorCommitment and drive for the highest level of customer servicePro-active, energetic approach to a dynamic every changing environment!Experience and skill in team supervision – leading people to achieveHighly effective interpersonal and communication skillsBe solution focusedAble to work autonomously and collaboratively within teamsWell-developed administrative and financial management skillsCurrent 'C' class driver's license and reliable transportCurrent First Aid and CPR.Competency with Microsoft Office and computer systemsPlease review the attached position description for a full overview of the role.Benefits:Salary + packaging optionsLaptop and mobile phoneEmployee benefits programDynamic, collaborative team environmentValues based culture; client focused.Join a leading not-for-profit organisation and grow your career Applications to close by Wednesday 9th December 2020, thanks!Position description 80000 AUD Australia - QLD Townsville & Northern QLD Townsville