Want to make a difference to the lives of people with disabilities? Join CPL – Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day. With over 2700 employees, we support people across Queensland and northern New South Wales.Due to growth, as one of our new Service Facilitators your role will be to facilitate the provision of high quality service and supports to people with a disability in SIL arrangements (Support in living),SAH (Support at home) and SIC (Support In Community) funded through their NDIS plans. As part of a team of facilitators, building relationships and trust with clients and staff will be key to your success in this highly rewarding and competitive market. It’s an exciting time to join CPL!Responsibilities include:Ensure the provision of high quality services and supports to clients in implementing, managing and maintaining their individual NDIS plans whilst achieving their goals.Daily management of rosters to ensure accuracy and to provide for timely claims for payment under the NDIS systemSupervision, coaching and mentoring of direct support  staffEnsure effective communication and coordination between services, staff and stakeholders providing support to a client.As required assist clients in managing their finances in accordance with CPL policies and procedures and where applicable Public Trustee guidelines.Be part of an ongoing On Call rosterPreparedness to be hands-on if requiredHave a good underpinning knowledge of Positive Behaviour Support and Restrictive Practice LegislationLive the CPL Way – Understand the person, give great service, work together and find better ways!Selection criteria includes:Leadership experience in disability support / service provisionCommitment and drive for the highest level of customer servicePro-active, energetic approach to a dynamic every changing environment!Great interpersonal and communication skills – ability to build trusting relationshipsAble to work autonomously and collaboratively within teamsWell-developed administrative and financial management skillsCurrent 'C' class driver's licenseCurrent First Aid and CPRCompetency with Microsoft Office and computer systemsBenefits include:Salary + packaging optionsVehicle options TBCLaptop and mobile phoneEmployee benefits programDynamic, collaborative team environmentValues base culture – client focused.Join a leading not-for-profit organisation and grow your careerApplications to close by Monday 15th July, if not filled prior, thanks!Position description AUD Australia - QLD Gold Coast Gold Coast