Want to make a difference to the lives of people with disabilities?Join CPL - Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day!CPL is a leading provider of disability support services in Queensland and Northern New South Wales. We're on a mission to empower people with disabilities and older Australians to live the life they choose. We believe in creating an inclusive society, and our dedicated team is committed to providing the very best support, guidance, and understanding to our clients.We're seeking an experienced Service Facilitator to join our passionate Cairns team and help us deliver exceptional outcomes to our clients.Your role will be to facilitate and administer the provision of high-quality support services to clients with various disabilities, in line with the individual’s service plan and our organisational strategy.Working out of our Cairns office, this is a dynamic role where you will be working with clients and staff in Supported Independent Living, Community Access and Support at Home as well as coaching and mentoring staff, working collaboratively and proactively with clients and their family/decision makers, and working collaboratively across teams to ensure the best possible customer service level is achieved.What would I be doing each day?Ensuring the provision of high-quality services and support to clients by implementing, managing and maintaining their individual client NDIS plans.Daily management of rosters to ensure accuracy and to provide for timely claims for payment under the NDIS system.Assisting clients in managing their finances in accordance with CPL policies and procedures and where applicable Public Trustee guidelines.Supervising, coaching and mentoring of you Disability Support Workers.Ensuring the effective communication and coordination between services, staff and stakeholders providing support to a client.Being willing to put your hand up and being part of an ongoing On Call roster.Living the CPL Values: Be here, Tune-in, Speak-up, Connect and Grow.What would I need to be considered?Experience managing disability support services, complex supports needs and understanding of NDIS Plans.Commitment and drive for the highest level of customer service.Pro-active, energetic approach to a dynamic ever-changing environment!Experience and skill in team supervision, leading people to achieve.Highly effective interpersonal and communication skills.Able to work autonomously and collaboratively within teams.Well-developed administrative and financial management skills.Current 'C' class driver's license and reliable transport.Current First Aid and CPR.Competency with Microsoft Office and computer systems.Blue card and NDIS worker screening clearance.So why would I choose CPL?When you join our team, you can benefit from the following:Flexible Work: At CPL, we believe work should fit seamlessly into your life, not the other way around. Our flexible work options offer the best of both worlds, striking the perfect balance between productivity and personal life.Tax-Free Savings: Increase your take-home pay by packaging up to $15,900 of your annual salary tax-free.Entertainment Expenses: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation.Grow Your Career, Your Way: We're committed to your professional development. Share your ideas, challenge the status quo, and collaborate with our team. Together, we'll create a dynamic and inspiring work environment where your contributions are valued.Take Care of Yourself and Your Community: We understand the importance of well-being. That's why we offer generous leave benefits, including annual leave, personal leave, compassionate leave, and comprehensive paid parental leave. Take the time you need to recharge and give back to your community.Employee Assistance Program: Access to free and confidential counselling services for you and your family members.Embrace Diversity, Celebrate Uniqueness: We believe in creating an inclusive workplace where everyone feels valued and respected. Regardless of your background or perspective, you're welcome here. Be yourself, and let's build a brighter future together.A supportive and inclusive work environment.Please review the attached position description for an overview of the role.Service Facilitator PD AUD Australia - QLD Cairns & Far North Cairns 4870

Service Facilitator

  • Work for a not-for-profit organisation that shares your values.
  • $97,377.80pa + Salary Packaging up to $15,900 tax-free!
  • Work with a passionate and dedicated team in our Cairns office.

Want to make a difference to the lives of people with disabilities?

Join CPL - Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day!

CPL is a leading provider of disability support services in Queensland and Northern New South Wales. We're on a mission to empower people with disabilities and older Australians to live the life they choose. We believe in creating an inclusive society, and our dedicated team is committed to providing the very best support, guidance, and understanding to our clients.

We're seeking an experienced Service Facilitator to join our passionate Cairns team and help us deliver exceptional outcomes to our clients.

Your role will be to facilitate and administer the provision of high-quality support services to clients with various disabilities, in line with the individual’s service plan and our organisational strategy.

Working out of our Cairns office, this is a dynamic role where you will be working with clients and staff in Supported Independent Living, Community Access and Support at Home as well as coaching and mentoring staff, working collaboratively and proactively with clients and their family/decision makers, and working collaboratively across teams to ensure the best possible customer service level is achieved.

What would I be doing each day?

  • Ensuring the provision of high-quality services and support to clients by implementing, managing and maintaining their individual client NDIS plans.
  • Daily management of rosters to ensure accuracy and to provide for timely claims for payment under the NDIS system.
  • Assisting clients in managing their finances in accordance with CPL policies and procedures and where applicable Public Trustee guidelines.
  • Supervising, coaching and mentoring of you Disability Support Workers.
  • Ensuring the effective communication and coordination between services, staff and stakeholders providing support to a client.
  • Being willing to put your hand up and being part of an ongoing On Call roster.
  • Living the CPL Values: Be here, Tune-in, Speak-up, Connect and Grow.

What would I need to be considered?

  • Experience managing disability support services, complex supports needs and understanding of NDIS Plans.
  • Commitment and drive for the highest level of customer service.
  • Pro-active, energetic approach to a dynamic ever-changing environment!
  • Experience and skill in team supervision, leading people to achieve.
  • Highly effective interpersonal and communication skills.
  • Able to work autonomously and collaboratively within teams.
  • Well-developed administrative and financial management skills.
  • Current 'C' class driver's license and reliable transport.
  • Current First Aid and CPR.
  • Competency with Microsoft Office and computer systems.
  • Blue card and NDIS worker screening clearance.

So why would I choose CPL?

When you join our team, you can benefit from the following:

  • Flexible Work: At CPL, we believe work should fit seamlessly into your life, not the other way around. Our flexible work options offer the best of both worlds, striking the perfect balance between productivity and personal life.
  • Tax-Free Savings: Increase your take-home pay by packaging up to $15,900 of your annual salary tax-free.
  • Entertainment Expenses: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation.
  • Grow Your Career, Your Way: We're committed to your professional development. Share your ideas, challenge the status quo, and collaborate with our team. Together, we'll create a dynamic and inspiring work environment where your contributions are valued.
  • Take Care of Yourself and Your Community: We understand the importance of well-being. That's why we offer generous leave benefits, including annual leave, personal leave, compassionate leave, and comprehensive paid parental leave. Take the time you need to recharge and give back to your community.
  • Employee Assistance Program: Access to free and confidential counselling services for you and your family members.
  • Embrace Diversity, Celebrate Uniqueness: We believe in creating an inclusive workplace where everyone feels valued and respected. Regardless of your background or perspective, you're welcome here. Be yourself, and let's build a brighter future together.
  • A supportive and inclusive work environment.

Please review the attached position description for an overview of the role.

To apply, please submit your CV and a cover letter. For a confidential discussion, please contact recruitment@cpl.org.au, quoting Ref No. 1209295.


CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.

Job Search