We are going through an exciting time of growth in our industry which is providing many opportunities for people to work within the new NDIS business environment supporting people with a disability. This is a highly rewarding industry and it’s a great time to join CPL!We are launching a centralised After Hours Response Service at CPL with the purpose of streamlining support for our Direct Support Workers in QLD and northern NSW. As a Team Leader, your role will be to provide guidance and support during shifts and in times of critical incidents, as well as urgent shift fill during 'after hours' periods, ensuring a high performance team culture to deliver outstanding customer service! Work after hours, From HomeVaried shift patternIncluding weekends and public holidays Responsibilities include:Lead and coordinate After Hours Response Service team members to achieve high performance.Guide and advise Direct Support Workers whilst on shift relating to behaviour support, medication and health care, and emergency or critical situations and queries.Respond to, and manage, critical incidents and ensure compliance with critical incident frameworks.Understand and comply with relevant legislation, policies and procedures.Stakeholder liaison and reporting.Embody the CPL Way in your everyday work and share our valuesSelection criteria includes:Previous team leadership experience in an operational support delivery role in disability, aged care or health setting (desired)Ability to work remotely from home, delivering high level customer servicePro-active solution focused approachAbility to remain calm and focused on quality outcomes and processesExcellent communication, interpersonal and relationship skillsSolid computer skills e.g. CRM systems and MicrosoftDemonstrated achievement in, and enthusiasm for, the provision of quality client service and commitment to continuous improvement.Blue card and Yellow Card or NDIS worker clearance will be required.Please review the attached Position Description.Benefits:12 month fixed term contract, full time (+potential to extend)Includes shifts outside of business hours, on weekends and public holidaysFortnightly rotating rosterWork From Home (Laptop provided)Highly competitive pay, tax benefits and penalty rates applySalary packaging tax benefits on up to $15,900 and $2,650 /yrEmployee benefits programAt CPL, we provide disability support for people of all ages, helping them grow beyond expectations, seize new opportunities and do amazing things with their lives.Applications to close by Friday 5th November 2021, thanks!Position description AUD Australia - QLD Brisbane Brisbane 4000