We are going through an exciting time of growth in our industry which is providing many opportunities for people to work within the new NDIS business environment supporting people with a disability. This is a highly rewarding industry and it’s a great time to join CPL!We are launching a centralised After Hours Response Service at CPL with the purpose of providing remote guidance and advice for our Direct Support Workers in situations where they may require support such as critical incidents, during 'after hours' periods. You’re the first point of call!6 x 12 month Fixed Term Contracts availableVarious part-time shifts, Up to 65hrs/ftntOutside of business hours Includes shifts on weekends and public holidays  Responsibilities include:Guide and advise Direct Support Workers whilst on shift relating to behaviour support, medication and health care, and emergency or critical situations and queries.Remotely respond to, and manage incidents and ensure compliance with critical incident frameworks.Understand and comply with all relevant legislation, policies and procedures.Embody the CPL Way in your everyday work and share our values.Selection criteria includes:Previous experience in an operational support delivery role in disability, aged care or health setting.Ability to work remotely from home, delivering high level customer servicePro-active solution focused approachAbility to remain calm and focused on quality outcomes and processesExcellent communication, interpersonal and relationship skillsSolid computer skills e.g. CRM systems and MicrosoftBlue card and Yellow Card or NDIS worker clearance will be required.Please review the attached Position Description.Benefits:Multiple positions; establishing a new service!12 month fixed term contract + potential to extendVarious part-time shifts available, fortnightly rotating rosterWork From Home (Laptop provided)Highly competitive pay, tax benefits and penalty rates applySalary packaging tax benefits on up to $15,900 and $2,650 /yrEmployee benefits programAt CPL, we provide disability support for people of all ages, helping them grow beyond expectations, seize new opportunities and do amazing things with their lives.Applications to close by Friday 5th November 2021, thanks!Position description AUD Australia - QLD Brisbane Brisbane 4000