Want to make a difference to the lives of people with disability? Join CPL – Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day.At CPL, we all have an important role to play supporting our clients to live the life they choose with passion.  Join our customer service centre you will be on the front line of our organisation managing all incoming enquiries; phone, web and email.  You will be passionate about supporting people with disability and able to sell the services CPL provide with passion. Aiming for a one call resolution you will thrive on giving the highest level of customer service to identify customers’ needs and recommend quality CPL services that will see our clients reach their goals and realise the potential of the NDIS. Your role will also include employee shift scheduling for direct support staff across Queensland.  This is an exciting and fast paced role in an innovative and changing environment.To take on this opportunity you will:Enjoy having genuine conversations with our customers and have the ability to exercise empathy, discretion and sensitivity.Possess excellent customer service skills with a sales orientation, the ability to engage customers and provide effective conflict resolution when required.Show evidence of utilising excellent communication and interpersonal skills including active listening skills and the ability to problem solve and deliver quality outcomes to customers.Demonstrate an ability to work with others and be a participative and supportive team member, who seeks and provides feedback and solutions.Showcase a high level of ability using technology and the Microsoft Office suite of products.You will be further advantaged if you have:Knowledge of CRM systems and call centre software.Knowledge of human services or wider disability servicesPrevious experience working in a customer service and coordination role.Benefits:Approximately 60 hours per fortnight across a flexible roster Monday to Friday between 8am and 5pm Salary packaging options (boost your take home pay)Employee benefits programDevelop skills and knowledge working with the NDISSupportive and friendly culture in a leading not-for-profit organisationEach CPL team member lives the CPL Way, which helps us to understand the person, give great service, work together and find better ways. If these values resonate with you, we would love to have you as part of our team!Applications to close by Monday 5th April, unless filled prior. Thanks!Position description AUD Australia - QLD Brisbane CBD & Inner Suburbs Brisbane City 4000