Joining a compact and supportive team, you'll be on the front line of CPL responding to incoming enquiries; phone, web and email. As a person who thrives on achieving high quality customer service outcomes, you'll be aiming for a one-call resolution recommending CPL services with a passion! Your role will have variety, operating our Corporate Office reception desk, supporting staff scheduling across Queensland and providing great service to our customers.  Responsibilities include:Engage with our customers with empathy, discretion and sensitivity.Providing great customer service skills with a sales orientation.Understand service enquiries and be able to offer solutions with training.Focus on high level quality outcomes.Team focus.Updating the CRM database.Blue card and NDIS Worker Screen/Yellow Card required to start.Requirements include:Experience in a similar call centre based rolePassion for excellent customer service!Ability to actively listen and show empathy over the phonePatience and understanding to achieve solutionsComputer literacyBenefits:Permanent, full-time, asap start!Monday to Friday, variable start/finish between 7.45 am and 5pmSalary packaging options (boost your take home pay)TrainingEmployee benefits programSupportive and friendly culture within NDIS environmentEach CPL team member lives the CPL Way, which helps us to understand the person, give great service, work together and find better ways. If these values resonate with you, we would love to have you as part of our team!Applications to close by Friday 6th August, unless filled prior. Thanks! Position description AUD Australia - QLD Brisbane CBD & Inner Suburbs Brisbane City 4000