The role offersPermanent, full-timeWorking week: Monday to Friday – expectation of occasional weekendsCompetitive remuneration packageSalary packaging benefits (boost your salary)Brisbane CBD basedOpportunity to establish a new centralised after-hours response serviceAbout the roleThis is an exciting, newly created role that will be responsible for the establishment and success of a new After-hours Response Service based at CPL’s Brisbane CBD office. Currently teams of CPL Service Facilitators across both Qld and NSW provide a localised, after hours on-call response, to our clients and employees. Our aim is to centralise this response service, with a newly created response team. Key responsibilities include;Project manage the establishment of the service.Develop, implement and imbed a suite of policies and procedures into practice.Formalise a responsive decision making framework and work with our knowledge management partners to implement within our systems.Support our incident management team and rostering service to respond effectively to provide CPL clients and employees with guided support and advice.Recruit to, lead and manage a high performing after hours response service team.NDIS workers clearance and Blue card working with children clearance About youDisability support service industry experienceProject management skillsProven ability to lead, coach and mentor a high-performance teamStrong organisational and communication skills – ability to deliver to deadlines and expectationsAbility to work occasional weekends alongside centralised rostering and shift fill teams.For a full list of requirements and responsibilities, please review the attached position description.About usWe provide disability services and support to help people of all ages to maximise their potential with over 2700 employees in QLD and Northern NSW.What’s nextReview the position description for more detailed information and apply online with your CV and a cover letter by 22 February 2021.Position Description AUD Australia - QLD Brisbane CBD & Inner Suburbs Brisbane City 4000