We are going through an exciting time of growth in our industry which is providing many opportunities for people to work within the new NDIS business environment supporting people with a disability. This is a highly rewarding industry and it’s a great time to join CPL!Reporting to the Manager, Workforce Rostering and Resourcing, your role will be to lead the rostering shift fill & customer service hub functions of CPL to deliver consistent, high quality and customer centred services across Queensland and northern NSW. Your objectives will include maximising operation effectiveness and quality outcomes especially for urgent shift fill requirements.  High volume service delivery is 365 day, 24/7 and you will need to be willing to attend after hours if required. The role has 5 direct reports.Responsibilities include:Lead, coach and motivate customer service and rostering teams to deliver highest quality performance outcomes.Commitment to achieve best practise for the operation.Effective management of the teams’ resources; financial, people assets and costs.Stakeholder reporting and liaison to understand business needs and maximise effectiveness in meeting objectives.Model CPLs values and the CPL Way of understanding the person, give great service, work together and find better ways at all times in your work and interactions.Selection criteria includes:Experience leading a rostering centre within a customer driven environmentProven, highly effective leadership skills within a high volume, complex 24/7 operational environmentSound understanding of risk management processes and complianceProven ability to manage changeExcellent communication, interpersonal and relationship skillsSolid computer skills e.g. CRM systems and MicrosoftTertiary education in business or community/human services (desired)Blue card and Yellow Card or NDIS worker clearance will be required.Benefits:Permanent, full-time leadership role in high growth industryJoin a leading not-for-profit organisation in the disability support sectorModern offices, 5 minutes from Central Rail StationCompetitive salary and salary packaging to boost take home payEmployee benefits programThrive in a supportive and client focused, values based cultureAt CPL, we provide disability support for people of all ages, helping them grow beyond expectations, seize new opportunities and do amazing things with their lives.Applications to close by Monday 26th April 2021, unless filled prior, thanks!CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.Position description AUD Australia - QLD Brisbane CBD & Inner Suburbs Brisbane City 4000