We are going through an exciting time of growth in our industry which is providing many opportunities for people to work within the new NDIS business environment supporting people with a disability. This is a highly rewarding industry and it’s a great time to join CPL!Reporting to the Rostering and Customer Service Manager, your role will be to lead a small team of dedicated Rostering Coordinators, providing customer centred urgent shift-fill services for our disability support workers enabling our clients to live the life they choose.  Service delivery is high volume, on a daily basis.Shift patterns:2 x roles start at 5am to finish at 3pm for 10hr shift2 x roles start at 12pm to finish at 10pm for 10hr shift7 DAY FORTNIGHTWork alternate weekendsResponsibilities include:Lead, coach and support your rostering team to achieve high performance outcomes.Commitment to achieve and maintain a smooth operation.Take ownership and solve any issues that arise.Internal stakeholder liaison and effective relationship building.Model CPLs values and the CPL Way of understanding the person, give great service, work together and find better ways at all times in your work and interactions.Selection criteria includes:Experience in a similar role within a customer driven environmentProven ability to build and maintain a high performing teamExperience within a high volume, complex 24/7 operational environmentPro-active solution focused approachProven ability to work through changesExcellent communication, interpersonal and relationship skillsSolid computer skills e.g. CRM systems and MicrosoftBlue card and Yellow Card or NDIS worker clearance will be required.Benefits:Permanent roles: Work a 7 day fortnightCompetitive pay, tax benefits and penalty rates applyWork life balance: 2 x shift patterns availableJoin a leading not-for-profit organisation in the disability support sectorModern offices, 5 minutes from Central Rail StationCompetitive salary and salary packaging to boost take home payEmployee benefits programThrive in a supportive and client focused, values based cultureAt CPL, we provide disability support for people of all ages, helping them grow beyond expectations, seize new opportunities and do amazing things with their lives.Applications to close by Friday 16th July 2021, thanks!Position description 80000 AUD Australia - QLD Brisbane CBD & Inner Suburbs Brisbane City 4000