Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day.At CPL, we all have an important role to play supporting our clients to live the life they choose with passion. Each CPL team member lives the CPL Way, which helps us to understand the person, give great service, work together and find better ways. If these values resonate with you, we would love to have you as part of our team!Joining a compact team at our modern head office in Brisbane’s CBD, you’ll be leading a team providing first and second level Service Desk support for CPL employees across multiple sites in Queensland, with the role’s main focus being Brisbane.Responsibilities include:Lead and mentor a team of dedicated Service Desk staffManage, resolve, escalate – first, second and third level ICT support requestsProvide technical support for software, hardware, communications, and networking equipmentAssist with management reporting across Service Desk tickets and projectsDelivery of or contribution to CPL projectsBe a member of the CPL Change Advisory Board, helping ensure that IT change within CPL is effective.Development of workplace efficiencies within the ICT space especially through process, tool and documentation improvementsSelection Criteria:Experience with Microsoft environment (Windows, MS Office, print, hardware, AD/Exchange/O365, file servers, etc)Experience leading technical teams with a strong focus on customer serviceExperience leading teams that are distributed across multiple sites and a work from home component.Experience with IT ticketing systems especially with Managed Engine Service Desk Plus.Current industry certifications; MCP and ITIL (desired)Great customer service, communication and interpersonal skills are a must!Ability to work within an environment where systems are undergoing continual changeCommitment to making a difference and continuous improvementValid and current C class driving licenceBlue Card and NDIS ClearanceCOVID-19 Full vaccinationBenefits:Full-time, permanent role with flexibility between 8am and 5pmCompetitive salary and tax savings approx $5000 / yrBrisbane CBD location + Work From Home work pattern 50/50Work for a not-for-profit; make a difference to people’s livesHigh growth sector, career opportunityMicrosoft and Salesforce applications, plenty of long term opportunity for development and projectsApplications to close by Friday 1st July 2022, thanks!Position description AUD Australia - QLD Brisbane CBD & Inner Suburbs Brisbane 4000