Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day. As our new Service Facilitator your role will be to facilitate and administer the provision of high quality in-home, community and supported living services to clients who are over 65 years of age and receive an Aged Care package, in line with the individual’s goals and our organisational strategy.This is a dynamic role where you will be working with clients and staff in the community and in their homes, coaching and mentoring staff and working collaboratively across teams to ensure the best possible customer service level is achieved in the Ballina, northern NSW region.Responsibilities include:Ensure the provision of high quality services and supports to clients in implementing, managing and maintaining their individual client goals.Daily management of rosters to ensure accuracy and to provide for timely claims for paymentSupervision, coaching and mentoring of direct care staffEnsure effective communication and coordination between services, staff and stakeholders providing support to a client.As required assist clients in managing their finances in accordance with CPL policies and procedures and where applicable Public Trustee guidelines.Live the CPL Way – Understand the person, give great service, work together and find better ways!Be part of an ongoing On Call rosterHave a good underpinning knowledge of the relevant Aged Care legislation to ensure our most vulnerable people in the community live a life free from abuse and neglect.Selection criteria includes:Experience in a similar role within the Aged Care sector, HCP and CHSPCommitment and drive for the highest level of customer servicePro-active, energetic approach to a dynamic every changing environment!Experience and skill in team supervision; leading people to achieveHighly effective interpersonal and communication skillsBe solution focusedAble to work autonomously and collaboratively within teamsWell-developed administrative and financial management skillsCurrent 'C' class driver's license and reliable transportCurrent First Aid and CPR.Competency with Microsoft Office and computer systemsWorking With Children Check and NDIS Worker Screen Clearance before starting will be requiredCOVID fully vaccinatedPlease review the attached position description.Benefits:Highly competitive salary + packaging options (tax savings on up to $15,900+$2,650/yr)Laptop and mobile phoneEmployee benefits programDynamic, collaborative team environmentValues based culture; client focused.Join a leading not-for-profit organisation and grow your careerApplications to close by Friday 10th December 2021, thanks!Position description 85000 AUD Australia - NSW Lismore & Far North Coast Ballina 2478