With approximately 3000 employees, CPL provides integrated supports and services to people with a disability to enable them to live their best lives.As a Service Facilitator based at our Brendale centre on Brisbane's north side, your role will be to facilitate and administer the provision of high quality in-home and community access supports services to clients with various disabilities, in line with the individual’s service plan and our organisational strategy.This is a dynamic role where you will be working with clients in the community and in their homes, coaching and mentoring staff and working collaboratively across teams to ensure the best possible customer service level is achieved, under the NDIS.Responsibilities include:Ensure the provision of high quality services and supports to clients in implementing, managing and maintaining their individual client NDIS plans.Daily management of rosters to ensure accuracy and to provide for timely claims for payment under the NDIS system.Supervision, coaching and mentoring of direct care staff.Ensure effective communication and coordination between services, staff and stakeholders providing support to a client.As required, assist clients in managing their finances in accordance with CPL policies and procedures and where applicable Public Trustee guidelines.Live the CPL Way; Understand the person, give great service, work together and find better ways!Be part of an ongoing On Call roster.Have a good underpinning knowledge of Positive Behaviour Support and Restrictive Practice Legislation.Selection criteria includes:Experience in a similar role within the disability sector.Commitment and drive for the highest level of customer service.Pro-active, energetic approach to a dynamic every changing environment!Experience and skill in team supervision; leading people to achieve.Highly effective interpersonal and communication skills.Be solution focused.Able to work autonomously and collaboratively within teams.Well-developed administrative and financial management skills.Current 'C' class driver's license.Current First Aid and CPR.Competency with Microsoft Office and computer systems.NDIS workers clearance and Blue card working with children clearance.COVID-19 vaccination.Benefits:Salary range $84,000 + packaging options (tax savings up to $5000/yr).Use of pool car during work hours.Laptop and mobile phone.Employee benefits program.Dynamic, collaborative team environment.Values base culture; client focused.Join a leading not-for-profit organisation and grow your career.Applications to close by Wednesday 1st June 2022, ThanksPosition description 85000 AUD Australia - QLD Brisbane Northern Suburbs Brendale 4500