Want to make a difference to the lives of people with disabilities?Join CPL - Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day!CPL is a leading provider of disability support services in Queensland and Northern New South Wales. We're on a mission to empower people with disabilities and older Australians to live the life they choose. We believe in creating an inclusive society, and our dedicated team is committed to providing the very best support, guidance, and understanding to our clients.At CPL our values are a promise. A promise of how we will work with each other and with our clients, make decisions and choose to act.Be Here | Connect | Tune In | Grow | Speak UpWe're seeking an experienced Service Facilitator to join our passionate Cairns team and help us deliver exceptional outcomes to our clients.Your role will be to facilitate and administer the provision of high-quality support services to clients with various disabilities, in line with the individual’s service plan and our organisational strategy.Working out of our Cairns office, this is a dynamic role where you will be working with clients and staff in Support at Home, coaching and mentoring staff and working collaboratively across teams to ensure the best possible customer service level is achieved. What would I be doing each day?Ensuring the provision of high-quality services and support to clients by implementing, managing and maintaining their individual client NDIS plansDaily management of rosters to ensure accuracy and to provide for timely claims for payment under the NDIS systemAssisting clients in managing their finances in accordance with CPL policies and procedures and where applicable Public Trustee guidelinesSupervising, coaching and mentoring of you Disability Support WorkersEnsuring the effective communication and coordination between services, staff and stakeholders providing support to a clientBeing willing to put your hand up and being part of an ongoing On Call rosterLiving the CPL Values: Be here, Tune-in, Speak-up, Connect and Grow What would I need to be considered?Experience in a similar role within the disability sectorCommitment and drive for the highest level of customer servicePro-active, energetic approach to a dynamic ever-changing environment!Experience and skill in team supervision, leading people to achieveHighly effective interpersonal and communication skillsAble to work autonomously and collaboratively within teamsWell-developed administrative and financial management skillsCurrent 'C' class driver's license and reliable transportCurrent First Aid and CPRCompetency with Microsoft Office and computer systemsBlue card and NDIS worker screening clearance required So why would I choose CPL?When you join our team, you can benefit from the following: Flexible Work: At CPL, we believe work should fit seamlessly into your life, not the other way around. Our flexible work options offer the best of both worlds, striking the perfect balance between productivity and personal life.Tax-Free Savings: Increase your take-home pay by packaging up to $15,900 of your annual salary tax-free.Entertainment Expenses: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation.Grow Your Career, Your Way: We're committed to your professional development. Share your ideas, challenge the status quo, and collaborate with our team. Together, we'll create a dynamic and inspiring work environment where your contributions are valued.Take Care of Yourself and Your Community: We understand the importance of well-being. That's why we offer generous leave benefits, including annual leave, personal leave, compassionate leave, and comprehensive paid parental leave. Take the time you need to recharge and give back to your community. Employee Assistance Program: Access to free and confidential counselling services for you and your family members.Embrace Diversity, Celebrate Uniqueness: We believe in creating an inclusive workplace where everyone feels valued and respected. Regardless of your background or perspective, you're welcome here. Be yourself, and let's build a brighter future together.A supportive and inclusive work environment. Please review the attached position description for an overview of the role.Position Description AUD Australia - QLD Cairns & Far North Cairns 4870